Service Level Coordinator

Dart Appraisal provides custom residential appraisal management solutions to its lender partners nationwide. We pride ourselves on offering a fast-paced, exciting work environment where the entrepreneurial spirit on which the company was founded continues to grow.

As a Service Level Coordinator you will:

  • Engage team members and required internal departments to ensure Dart's SLAs are continually met
  • As directed, liaise with the Appraisal Management team to resolve issues with Dart's SLA adherence, client escalations and appraiser coverage issues
  • Escalate customer issues and work with management to proactively develop a solution to resolve the issue
  • Proactively monitor day to day transactions via email, phone and/or through Dart's proprietary management platform to ensure critical delivery milestones are achieved during the client appraisal procurement lifecycle
  • Ensure consistent and thorough appraiser communication and messaging is delivered to the client via email, phone or through Dart's transaction management platform
  • Meet or exceed team/individual targets and objectives
  • Other duties as assigned

Requirements:

  • College degree preferred
  • Incredible attention to detail
  • Excellent written and oral communication skills
  • Excellent multi-tasking skills while ensuring deadlines are met
  • Ability to work in a fast paced environment
  • Results oriented
  • Ability to work flexible hours (Shifts are Monday-Friday, 8am-8pm)

To apply, please complete the form below.

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Service Level Coordinator